We try to fulfill orders within 2-3 days, and shipping can take anywhere from 7-14 days dependent on where you live in Canada. COVID-19 has also slowed down postal services worldwide, so please be patient your order is on the way! If you think it has been too long please contact us.
Please note that when placing an order with a pre-order item, the order will ship together once the pre-order item has come back in stock.
The Renewable Box is not responsible for parcels once they are scanned as delivered by our carrier.
We currently only ship to Canada and do not offer international shipping.
The Renewable Box does not charge any applicable taxes or duties imposed by the customs and revenue authorities in the destination country. Payment of duties or taxes are buyer responsibility; we unfortunately cannot control these fees.